When a Situation Starts to Escalate,
Know What to Do Next.

Get the free DEFUSE Quick Reference Card

The first 30 seconds can make a significant difference when someone is distressed, frustrated or in crisis.

DEFUSE is a simple six-step framework that helps frontline workers recognise escalation, respond with confidence and keep themselves and others safe.

Six steps. One practical framework.

Detect. Evaluate. Find Safety. Understand. Soften. Escalate to Support.

Keep this practical guide close by so your team has a framework to turn to when a difficult situation unfolds.

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